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How We Protect Your Legal Standing

When you open an account with raffle adalah, we handle your deposits, withdrawals and personal data under clear rules that cover where local law permits.

Account verification on sign-upWithdrawal approval processData retention and privacyDispute resolution paths
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raffle adalah How We Protect Your Legal Standing
REACH US ANYTIME

Contact Us for Legal or Account Questions

Team online

Live Chat

Open your account settings, select Help, and start a live chat with our support team. Response time is typically under five minutes during operating hours.

Email Support

Send your question to our legal team at [email protected]. We reply within 24 hours on weekdays with full details on your account status or dispute.

Account Help Centre

Log in to your account and browse our Help section for instant answers on withdrawals, data requests, account closure and policy links.

HOW WE KEEP IT SAFE

Security and Data Handling You Can Rely On

Account Verification

When you open your account, we confirm your identity using details you provide during sign-up. We keep this data encrypted and never share it with third parties without your permission.

Payment Verification

Every withdrawal request is checked against your account history and payment method. Approvals usually take 24 to 48 hours depending on your bank or payment partner.

Data Retention

We retain your account information for as long as your account is active, plus seven years after closure for compliance and dispute resolution purposes.

Cookie and Tracking

We use cookies to remember your login and preferences. You can adjust your browser settings to block them, though this may limit some account features.

Request Your Data

You can ask for a copy of all personal data we hold on your account. Submit the request through Help in your account settings or email [email protected].

Account Closure

You may close your account at any time through Settings. We'll retain your transaction history for seven years as required by law, but you won't be able to log in after closure.

Your Legal Rights and Our Policies

Contact our support team immediately with your transaction ID. We investigate all disputes within five business days and respond with details on the payment status, any errors, or next steps. If a refund is due, it goes back to your original payment method.

Yes. Go to your account Help section and select 'Request My Data.' We compile a file of all personal information we hold — your profile, deposit history, withdrawal records and account activity — and send it within 14 days.

We retain your transaction history and personal details for seven years after account closure to comply with anti-money laundering laws and to resolve any future disputes. After seven years, we delete all data.

You can object to non-essential data use through your account Settings under Privacy Preferences. This may limit features like targeted promotions, but won't affect your ability to play or withdraw funds.

Start with our support team via live chat or email at [email protected]. If you're not satisfied, you may escalate to our legal department, which handles formal complaints and disputes.

Account eligibility depends on local law where you are located. We require you to provide accurate personal information during sign-up and verify your identity before you can deposit or withdraw funds.

Contact support immediately through live chat or email. We'll freeze your account, review the activity log and help you recover funds if fraud is confirmed. Change your password and enable two-factor authentication in Settings to prevent future incidents.

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