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Our Terms & Conditions, built around your account

When you open an account on raffle adalah, these terms govern how your wallet works, how fast your DANA, OVO, GoPay or QRIS deposits clear, and what happens…

Account ownership & accessDeposit and withdrawal rulesPayment methods DANA, OVO, GoPay, QRIS

Explore the Lobby Read FAQ

The core rules that shape your experience

raffle adalah Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account is personal to you and non-transferable. When you deposit via DANA, OVO, GoPay or QRIS, that money enters your raffle adalah wallet and is held until you place a bet or withdraw. Withdrawals are processed within 24 hours of our verification check, and the

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funds return to your payment method. You must be of legal age where local law permits to open an account. We hold your account data securely and process deposits and payouts according to the payment method you choose. Any bonus or promotion running on the platform
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is subject to its own terms, which we display on the promo board before you opt in.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH YOUR ACCOUNT

How to reach us about your terms

If you have a question about how these terms apply to your account, or if you want to understand a withdrawal delay or deposit rule, contact our support team. We're available via live chat in the lobby, email, and through our help portal. Our goal is to clear up any confusion about your account obligations and rights within one business day.

Team online

Live chat in lobby

Open the chat widget from your account dashboard any time you're logged in. Our team responds during lobby hours, typically 09:00–23:00 Jakarta time daily.

Email support

Send account and terms questions to [email protected]. We aim to reply within 18 hours on weekdays.

Help portal

Browse FAQs and term clarifications in your account settings under 'Terms & Policies'. Search by topic to find answers fast.

HOW WE PROTECT YOUR ACCOUNT

Security, data and your account rights

Your account credentials and payment details are encrypted using industry-standard protocols. We never share your DANA, OVO, GoPay or QRIS login details with third parties; we only process transactions on your behalf.

Encrypted deposits

DANA, OVO, GoPay and QRIS payments are transmitted over secure channels. Your wallet balance updates instantly after verification.

Data retention

We store your account record and transaction logs for regulatory purposes. Personal data is deleted securely after the retention period ends.

Your access rights

Request a copy of your account data, transaction history or verify what we hold about you by emailing support with your account ID.

Verification for withdrawals

Large withdrawals may require identity verification to comply with anti-money-laundering rules. We'll notify you in-account before we process.

Dispute resolution

If you dispute a transaction or withdrawal, open a support ticket with your transaction ID and date. We investigate within 5 business days.

Account closure

You can close your account any time via account settings. Any remaining balance will be returned to your payment method within 3 business days.

Your terms questions, answered directly

Players in Jakarta and across Indonesia often ask about how deposits and withdrawals work under our terms, what happens if they lose access to their account, and whether they can change or cancel a transaction. Below are the answers that matter most when you're getting started.

No. Your account is personal and non-transferable. You own it solely using your credentials. If you want to close it, any remaining balance returns to your payment method, and the account is permanently closed.

Deposits via DANA, OVO, GoPay or QRIS usually arrive within 60 seconds. If yours hasn't, check that the transaction cleared from your bank or e-wallet app first. Then open a support ticket with the transaction reference number; we'll trace it.

Withdrawals are processed within 24 hours of our verification check. The funds then return to your DANA, OVO, GoPay or QRIS account within 1–3 business days, depending on your payment provider's processing speed.

Once you submit a withdrawal request, it enters our queue. If it hasn't been processed yet, contact support immediately with your withdrawal ID to cancel. After processing starts, the withdrawal cannot be cancelled.

Use the 'Forgot Password' link on the login page. You'll receive a reset link via the email address registered to your account. Click it to create a new password. If you no longer have access to that email, contact support to verify your identity.

Account access depends on local law. raffle adalah operates where local law permits. If you move to a region where we don't operate, your account access may be restricted. Contact support if you have questions about your location and eligibility.

Yes. Go to your account settings and select 'Download Transaction Report' to export your history as a CSV file. For account data requests beyond transactions, email [email protected] with your account ID and we'll respond within 14 days.

Our Terms & Conditions, built around your account

How to reach us about your terms

Live chat in lobby

Email support

Help portal

Security, data and your account rights

Encrypted deposits

Data retention

Your access rights

Verification for withdrawals

Dispute resolution

Account closure

Your terms questions, answered directly

01 Can I transfer my account to someone else?

02 What if my DANA or OVO deposit doesn't show up in my wallet?

03 How long does a withdrawal take?

04 Can I change my mind about a withdrawal request?

05 What happens if I forget my password?

06 Do these terms apply everywhere, or does location matter?

07 Can I request a copy of my transaction history?

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