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Our Privacy Policy Protects Your Account

We handle your personal information with clear rules and real security. This policy explains what data we collect when you register, deposit via DANA, OVO, GoPay or QRIS…

Data collection explainedAccount security practicesWithdrawal verification processYour privacy rights
raffle adalah Our Privacy Policy Protects Your Account
REACH OUR TEAM

Contact Us About Your Privacy

Have questions about how we handle your data or want to exercise your privacy rights? Our support team responds to privacy inquiries via email, live chat and phone during business hours. We aim to address your request within 7 business days and provide clear next steps.

Team online

Email Support

Send privacy questions to our dedicated email inbox. We respond to data-access requests and concerns within 48 hours of receipt. Include your account username so we can verify your identity quickly.

Live Chat

Chat with our support agent Monday to Sunday, 8 AM to 11 PM Jakarta time. Ask about data deletion, account recovery, or clarifications on this policy. Quick responses to common privacy questions.

Phone Support

Call our Jakarta office weekdays 9 AM to 6 PM for urgent privacy matters. Our team can guide you through account access requests and explain your rights under local law.

HOW WE PROTECT YOU

Data Security and Your Account Rights

raffle adalah uses encryption on all deposit and withdrawal pages so your payment information stays private. We do not sell your personal data to third parties.

Encryption Standard

All DANA, OVO, GoPay and QRIS transactions use 256-bit SSL encryption. Your payment details are protected from interception during every deposit and withdrawal on our platform.

No Third-Party Sales

We do not sell, rent or share your personal data with marketing companies or data brokers. Your gameplay history and contact details remain within raffle adalah and are used only to operate your account.

Withdrawal Verification

Before we process a withdrawal to your DANA, OVO, GoPay or bank account, we verify your identity using email confirmation or SMS. This extra step prevents unauthorized payouts and protects your funds.

Cookie Transparency

We use cookies to remember your login, game preferences and device. You can review or delete cookies in your browser settings anytime without affecting core account functions like deposits and withdrawals.

Data Retention

Active account data is kept while your account exists. Closed account records are retained only as required by local law or to resolve past disputes. Request deletion by contacting support with your account details.

Your Request Rights

You can ask us to show you all data we hold, correct inaccurate information or request deletion where local law permits. Submit requests via email with your account username; we respond within 7 business days.

Privacy Questions Answered

Common questions about how we handle your data, your rights and our security practices on raffle adalah.

We collect your full name, email address, date of birth and phone number during signup. You also create a username and password. This information is used to verify your identity, secure your account and send service notifications about deposits, withdrawals and account changes.

All payment information is encrypted with 256-bit SSL during transmission. We store only the last four digits and payment method type for your reference; the full details are held securely or deleted after each transaction completes. We never share your payment data with third parties.

Yes. Email our support team with your account username and request a data subject access report. We compile your personal data, gameplay history, payment records and account settings within 7 business days and send it to your registered email address.

We retain your data only as required by local law or for resolving disputes. Active account records are deleted or anonymized within 30 days of closure. Tax and compliance records may be kept longer where local law permits; contact support for specifics.

Cookies store your login session, game preferences and device type. Essential cookies are required for the account and payments to work. Non-essential cookies track gameplay patterns; you can disable them in your browser settings without losing account access.

No. We do not sell or share your personal data with advertisers, data brokers or third-party marketing firms. Payment processors (DANA, OVO, GoPay, QRIS, bank partners) see only the information needed to process your transaction, per their own privacy policies.

Before any payout to your DANA, OVO, GoPay account or bank, we send a confirmation code to your registered email or phone number. You must enter this code to approve the withdrawal. This prevents unauthorized access and protects your funds.